IT Support Analyst (Microsoft 365)

TL;DR

IT Support Analyst (Microsoft 365): Delivering 1st and 2nd line technical support for employees in a fast-paced media environment with an accent on Microsoft 365 administration, device management, and workplace connectivity. Focus on maintaining system uptime, optimizing onboarding/offboarding processes, and resolving complex hardware and software incidents across Windows and macOS.

Location: Onsite in London (Paddington and Westminster offices)

Company

hirify.global is the United Kingdom’s News Channel, providing balanced and fair coverage across the nation.

What you will do

• Provide 1st and 2nd line support for Windows and macOS devices, M365 apps, and workplace technology.
• Administer Microsoft cloud environments including Azure/Entra ID, Intune, and MFA.
• Manage the full lifecycle of IT assets, including procurement, configuration, and deployment.
• Coordinate onboarding and offboarding processes in collaboration with HR and line managers.
• Troubleshoot network connectivity issues (Wi-Fi, LAN, VPN, DNS) and escalate to providers.
• Manage support tickets from triage to resolution, coordinating with outsourced 3rd line providers.

Requirements

• At least 3 years of practical experience in IT support or service desk roles.
• Hands-on expertise with Microsoft 365, Azure/Entra ID, and Microsoft Intune.
• Proficiency in supporting both Windows and macOS workstations.
• Solid understanding of networking fundamentals (TCP/IP, DNS, VPN).
• Experience using IT service management (ITSM) or ticketing platforms.
• Strong communication skills and the ability to prioritize tasks in a time-critical environment.

Nice to have

• Experience with HaloITSM, Mimecast, Fortinet, or Jamf.
• Microsoft or ITIL certifications.
• Experience in broadcast, media, or newsroom environments.
• Knowledge of audiovisual (AV) and meeting-room technology.

Culture & Benefits

• Work in a high-energy, fast-paced media environment.
• Opportunity to act as a primary operational contact for external support providers.
• Focus on continuous improvement of IT support processes.
• Commitment to equality, diversity, and workplace health and safety.