2nd Line Desktop Support Engineer

TL;DR

2nd Line Desktop Support Engineer: Providing hands-on technical support for desktop, device, and end-user computing environments with an accent on hardware troubleshooting, M365 administration, and device management. Focus on resolving complex incidents, managing office moves, and maintaining IT infrastructure across multiple sites.

Location: Must be based in or able to commute to Doncaster, UK (5 days onsite required). Access to a vehicle and a full, valid UK driving licence are essential.

Salary: £72,000–£77,000 per annum (permanent roles) or £240 per day (contract roles).

Company

hirify.global is a growing organisation dedicated to IT service excellence and end-user computing support.

What you will do

• Diagnose and resolve complex desktop, hardware, software, and mobility issues.
• Build, maintain, and deploy desktop applications and cloud-based compute devices.
• Administer Active Directory tasks, including user creation and device management.
• Manage devices using MDM technologies such as Intune and Entra ID.
• Support Microsoft O365, SharePoint, and mailbox provisioning.
• Execute desktop moves, office relocations, and refresh programmes.

Requirements

• Must have a full, valid UK driving licence and access to a vehicle.
• Must be able to work onsite in Doncaster 5 days per week.
• Proven experience in a 2nd line desktop support role.
• Solid experience with Microsoft environments, including M365, Active Directory, and Intune.
• Working knowledge of networking, security best practices, and ticketing systems.
• Ability to provide hands-on support for network and server hardware.

Culture & Benefits

• Opportunities for technical development and career progression.
• Exposure to a variety of IT environments and site-based projects.
• Supportive team environment focused on IT service excellence.