Lead Customer Success (AI/ML)

Customer Success

Company

ElevenLabs

Conditions

4 days ago

Skills

About the Role

You will partner with enterprise customers across Central and Eastern Europe to drive adoption of multiple platform products. You will manage onboarding and enablement, advise on deployments across web, mobile, and backend systems, analyze usage signals, remove adoption barriers, and help customers achieve measurable value. You will own commercial outcomes, renewals, upsells, and expansion while helping build scalable customer success practices for the region.

Requirements

• 7+ years of Customer Success or Account Management experience in complex B2B SaaS Developer Tools or AI/ML products
• Experience owning revenue quotas and closing cross-sell opportunities and renewals
• Strong understanding of the Central and Eastern European market
• Experience building and deploying AI agents
• Experience with API integrations and SDKs
• Excellent problem-solving technical and analytical skills
• Strong communication and interpersonal skills
• Builder mindset with a focus on proactive solutions and AI tools
• Fluency in Polish and English

Responsibilities

• Drive customer adoption across multiple products
• Manage onboarding and enablement activities
• Advise customers on web mobile and backend deployments
• Analyze product usage and performance signals
• Identify friction points and remove adoption barriers
• Drive renewals upsells and cross-sell opportunities
• Own revenue retention and product expansion outcomes
• Build scalable customer success practices
• Identify problems and develop AI-enabled solutions

Benefits

• Annual discretionary professional development stipend
• Annual discretionary social travel stipend
• Annual company offsite
• Monthly coworking stipend for employees not near a main hub

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