Customer Success Engineer (AI)

Location: Singapore; on-site with anchor days on Mondays, Tuesdays, and Thursdays. Candidates must be genuinely based in Singapore or be willing to relocate there.

Company

hirify.global develops AI code verification and governance products that help enterprises build reliable, secure, and maintainable software.

What you will do

• Own a portfolio of customer accounts across onboarding, adoption, health, and value realization.
• Use AI-generated account signals to identify risks and opportunities and drive them to measurable outcomes.
• Lead customer maturity assessments and outcome reviews.
• Translate customer business priorities into clear technical plans that increase platform value.
• Share qualified expansion signals and renewal insights with Sales through structured handoffs.
• Help create the playbook and operating model for the new Customer Success Engineering function.

Requirements

• Hands-on experience in DevOps, software engineering, or platform roles, including CI/CD pipelines and Git workflows.
• Understanding of how code quality and security integrate into software development processes.
• Ability to connect technical risks and opportunities to customer business outcomes.
• Strong communication skills for both developer deep-dives and executive reviews.
• Analytical ability to identify patterns across data sources and turn them into actionable recommendations.
• Fluent English required.

Nice to have

• Experience with hirify.globalQube, SAST/AppSec tooling, or developer platforms.
• Customer-facing experience in solutions engineering, consulting, support, or customer success.
• Experience with Java or another modern programming language and comfort working in Linux.
• Hands-on experience with AI coding assistants or agentic development.
• Mandarin, Cantonese, Korean, or Japanese language skills.

Culture & Benefits

• In-office collaboration at the Singapore hub with three anchor days each week.
• Relocation support is available for the right candidate.
• Work in a new, founding function with substantial ownership and scope to define its operating model.
• Inclusive and diverse workplace with a commitment to equal opportunity.

Hiring process

• Employment offers are contingent on a comprehensive background check and reference verification.
• Applications submitted through agencies or third-party recruiters are not considered.