Customer Success Manager

Location: Hybrid in the London office; remote work is not available

Salary: £70,000–£90,000 per year, plus bonus, equity, and benefits

Company

hirify.global is building an AI-focused product for email and a commercial Customer Success motion centered on turning customer relationships and product usage into revenue growth.

What you will do

• Own a portfolio of high-potential, high-complexity enterprise accounts.
• Drive full renewal cycles and identify expansion opportunities through value-based conversations.
• Build multithreaded relationships across customer organizations and lead executive-level engagement.
• Develop scalable playbooks for customer success, renewals, and expansion.
• Help select, implement, and evolve GTM tools, workflows, KPIs, and dashboards.
• Translate customer insights into product feedback and collaborate with Sales on account planning and handoffs.

Requirements

• 8+ years of experience in Customer Success or Account Management with a track record of owning renewals and expansion revenue.
• Enterprise experience with complex organizations, long sales cycles, and strategic customer conversations.
• Commercial mindset with confidence discussing numbers, demonstrating value, and driving upsell opportunities.
• Strong communication skills for executive conversations, technical concept translation, and stakeholder management.
• Experience with modern GTM tools and supporting tool selection and implementation.
• Builder mindset suited to ambiguity, rapid change, and creating a Customer Success motion from scratch.

Culture & Benefits

• Hybrid work from the London office.
• Autonomy to own outcomes and responsibility for impact.
• Fast-paced, intense environment focused on focus, discipline, and high performance.
• Support for wellbeing and reducing distractions.
• Bonus, equity, and benefits included.

Hiring process

• Submit a CV; no cover letter is required.
• 30-minute initial call with the hiring team.
• 45-minute customer case study with a panel, followed by a 30-minute team meeting.