Account Management Specialist

TL;DR

Account Management Specialist (FinTech): Own merchant retention and reactivation by identifying inactive merchants, diagnosing pain points, and executing win-back strategies with an accent on cross-selling and cross-border growth. Focus on driving measurable account health improvements through direct B2B support, data-driven churn/engagement analysis, and cross-functional collaboration.

Location: UAE

Company

hirify.global is a FinTech that helps shoppers shop, earn, and save by enabling flexible online and in-store payments.

What you will do

• Execute merchant win-back and reactivation campaigns for inactive merchant portfolios and track reactivation against targets
• Identify and resolve merchant pain points via calls and email, escalating complex issues to product and partner support teams
• Surface cross-selling and cross-border opportunities and drive adoption within existing merchant accounts
• Provide frontline B2B merchant support as the primary point of contact for account concerns
• Analyze merchant engagement data using Google Sheets and Tableau to identify churn patterns and retention opportunities
• Collaborate with Product, BD, Marketing, and Partner Support to improve account health and outcomes

Requirements

• Fluency in English and Arabic (written and spoken)
• Experience in account management, account operations, or similar customer-facing retention roles
• Strong communication skills with confidence handling calls and written correspondence
• Data-driven decision-making ability using numbers and insights to drive action
• Comfort with spreadsheets and basic analytics tools (Google Sheets, Tableau)
• Ownership mindset with proven problem-solving and follow-through

Culture & Benefits

• Flexible working model with trust and autonomy from day one
• High-growth environment with ownership and responsibility
• Employee stock options program participation
• Comprehensive health insurance
• Flexi Perks for health, well-being, education, or professional development

Hiring process

• HR call followed by technical interview and final interview
• Role decision after the final interview