UX Researcher (AI)

TL;DR

UX Researcher (AI): Lead user-centered research initiatives that shape enterprise AI product strategy and improve usability with an accent on qualitative + quantitative research, usability validation, and translating insights into actionable recommendations. Focus on building scalable research practices and partnering across Product, Design, Engineering, and customer-facing teams to validate impactful solutions for real customer needs.

Location: Remote (Canada)

Company

hirify.global lists this role on behalf of a partner company.

What you will do

• Plan and run formative research (discovery interviews, field studies, jobs-to-be-done) to influence product strategy and roadmap priorities.
• Conduct validation research using usability testing, concept testing, and beta feedback programs before and after launch.
• Recruit and engage enterprise research participants by partnering with customer-facing teams.
• Collaborate with implementation teams and technical experts to identify customer challenges and turn insights into UX improvements.
• Analyze and synthesize findings into clear, prioritized recommendations for Product and Design decisions.
• Develop lightweight, scalable research processes (self-service tools and insight repositories) and promote effective methodologies in a fast-paced environment.

Requirements

• 4–7 years of UX research experience, ideally in B2B, enterprise SaaS, or technically complex product environments.
• Strong command of qualitative and quantitative research methods, with the ability to choose the right approach per situation.
• Experience researching enterprise users, decision-makers, and buyers (not only consumer audiences).
• Ability to independently define research objectives, manage a research pipeline, and deliver projects end-to-end.
• Excellent synthesis, communication, and storytelling skills to influence product decisions across technical and business teams.
• Comfort with ambiguity and technical complexity, plus genuine curiosity about AI technologies and how organizations adopt and integrate them.

Culture & Benefits

• Fully remote work opportunity based in Canada.
• Opportunity to shape user experience for an AI-focused technology platform.
• Direct exposure to enterprise customers and real-world deployments.
• Significant influence on product strategy and roadmap decisions.
• Collaborative culture focused on ownership, impact, and continuous learning.

Hiring process

• AI-powered matching reviews applications against core requirements and shares a shortlist with the hiring company.
• Interviews and assessments are managed by the hiring company’s internal team.