UX Research Ops (SaaS)

TL;DR

UX Research Ops (SaaS): Designing and scaling the systems and infrastructure for high-quality UX research with an accent on tooling administration and research governance. Focus on building recruitment channels, optimizing insight discoverability, and integrating AI tools for synthesis.

Location: Hybrid in Atlanta, Georgia (encouraging three days a week in office)

Salary: $93,750—$140,625 USD

Company

hirify.global is an AI-Ready Governance Platform that enables organizations to innovate through the responsible use of data and AI.

What you will do

• Design and maintain research systems for planning, execution, synthesis, and reuse of research across teams.
• Own tooling administration and governance for platforms like Pendo and Maze.
• Build and manage recruitment and participant experience channels and resources.
• Partner with Legal, Security, and Product to uphold consent, privacy, and compliance standards.
• Develop standardized templates for reports, readouts, and research plans to increase stakeholder trust.
• Evaluate and integrate AI tools to improve research efficiency, tagging, and pattern discovery.

Requirements

• Must be based in or able to work from Atlanta, Georgia
• Experience conducting quantitative and qualitative research for B2B Enterprise SaaS environments.
• Strong systems thinking and a service design mindset.
• Experience with research insights management, recruitment systems, and analytics tools.
• Ability to implement responsible AI practices, including risk assessment and bias mitigation.
• Comfort operating within a highly regulated industry.

Culture & Benefits

• Comprehensive healthcare coverage and retirement account support.
• Equity RSUs and annual performance bonus opportunities.
• Flexible PTO and 14+ weeks of paid parental leave.
• Company-paid privacy certification exam fees.
• Career development opportunities within a diverse and inclusive environment.