User Researcher

TL;DR

User Researcher (Product Design): Conducting end-to-end user research to drive evidence-based product decisions within a cross-functional team with an accent on usability testing and qualitative methodologies. Focus on integrating AI tools into research workflows, synthesizing actionable insights, and championing the customer voice to influence product strategy.

Location: Must be based in London, UK (Hybrid role, 40% office attendance required)

Company

hirify.global is a global data and technology company powering opportunities for people and businesses across financial services, healthcare, and automotive sectors.

What you will do

• Partner with designers and product managers to identify research opportunities across the product lifecycle.
• Plan and conduct research using usability testing, in-depth interviews, card sorts, and concept testing.
• Balance generative and evaluative research to uncover user needs and validate product ideas.
• Apply lean research principles to deliver timely insights that move teams forward.
• Synthesize findings into clear, actionable insights that influence product direction and outcomes.
• Contribute to evolving research practices, operations, and tools across product domains.

Requirements

• Must be based in London or able to commute for hybrid work (40% office-based).
• Previous experience working in-house within a product team.
• Proven expertise in usability testing, including planning, facilitation, and analysis.
• Hands-on experience with qualitative methods such as interviews, diary studies, and card sorting.
• Evidence of experimenting with AI tools to enhance research processes while maintaining rigor.
• Strong storytelling and communication skills to influence product decisions.

Culture & Benefits

• Hybrid working model with 40% office attendance.
• Competitive compensation package with discretionary bonus.
• Core benefits including pension, Bupa healthcare, and Sharesave scheme.
• 25 days annual leave plus 8 bank holidays and 3 volunteering days.
• Inclusive, purpose-driven culture recognized as a World's Best Workplace.