Customer Success Manager (Healthtech)

TL;DR

Customer Success Manager (Healthtech): Managing ongoing relationships with healthcare customers to drive platform adoption and value realization with an accent on clinical workflows and patient engagement. Focus on translating customer needs into product outcomes and proactively managing account risks to ensure retention.

Location: Hybrid (West Coast, USA)

Company

hirify.global is building the clinical operating system for modern musculoskeletal care to help provider groups and specialty clinics grow and operate more efficiently.

What you will do

• Own ongoing relationships with assigned healthcare customers to drive adoption and value realization.
• Act as the primary point of contact and connective tissue between customers and internal teams.
• Translate customer needs into outcomes, advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.

Requirements

• 1–3 years of experience in healthtech or a healthcare setting working with health technology (e.g., athenahealth).
• Strong understanding of the pace and nuance of the healthcare industry.
• Proven track record of building durable customer relationships.
• Strong communication skills and a high degree of ownership.
• Must be located on the West Coast (Hybrid).

Nice to have

• Specific customer success experience within the healthtech domain.

Culture & Benefits

• Environment emphasizing persistence and total ownership of outcomes.
• Strong focus on personal and professional growth through embracing challenges.
• High-speed startup culture that values agility and rapid execution.
• Feedback-driven culture where constructive criticism is valued.
• Commitment to high detail and accuracy in all deliverables.