Customer Success Partner (Healthcare AI)

Location: US, fully remote; ability to travel 30% for customer visits

Base pay: $120,000–$140,000 per year

Company

hirify.global builds an AI-powered system of action for community-based care, helping behavioral health, hospice, home health, and other care teams reduce administrative burden and improve clinical and operational outcomes.

What you will do

• Manage a portfolio of large and complex customers, creating strategic account and success plans tied to adoption, measurable outcomes, retention, and growth.
• Build trusted relationships with operational and clinical champions, executive sponsors, and other customer stakeholders.
• Use utilization, workflow, customer health, and outcomes data to drive adoption and demonstrate value.
• Identify customer risks, assess renewal readiness, and lead mitigation strategies before issues become urgent.
• Lead executive business reviews and strategic customer conversations with data, insights, and evidence-based recommendations.
• Coordinate Implementation, Account Management, Product, Support, and Customer Success teams to deliver customer outcomes and improve scalable playbooks.

Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, Consulting, or a related role in SaaS, healthcare technology, or a complex B2B environment.
• Experience managing complex, high-value enterprise relationships across multiple stakeholders, business units, or use cases.
• Demonstrated ability to drive product adoption, measurable value, retention, and strategic account planning.
• Strong executive presence, analytical and commercial acumen, and experience leading data-driven conversations with VP and C-suite stakeholders.
• Ability to navigate high-stakes conversations, influence without authority, and balance customer and business objectives.
• Experience with Claude AI Workflows, Salesforce, ChurnZero, or similar platforms; willingness to travel 30% for customer visits.

Nice to have

• Experience in healthcare technology, behavioral health, or another regulated industry.

Culture & Benefits

• Fully remote work environment with a remote work stipend.
• Health and well-being benefits, mental healthcare support, and life and AD&D insurance.
• Equity and a 401(k) plan with a 4% company match.
• Global business travel insurance, conference budget, and annual learning and development stipend.
• Generous PTO, additional mental health days, fertility treatment and family planning coverage, employee resource groups, and team events.