Customer Success Partner (Healthcare)

TL;DR

Customer Success Partner (Healthcare): Leading strategic relationships and driving measurable outcomes for Eleos’s largest enterprise customers with an accent on adoption, value realization, and long-term partnership. Focus on interpreting data, facilitating executive conversations, and influencing customer strategy to ensure the full impact of Eleos is achieved.

Location: Fully remote within the US

Salary: $125,000–$140,000 per year

Company

hirify.global is a startup on a mission to deliver effective behavioral care through data, measurement, and personalization, supporting clinicians in their vital work.

What you will do

• Manage a portfolio of Eleos’s largest enterprise customers as their primary post-live strategic partner.
• Build relationships with customer leadership and operational teams, aligning Eleos to their goals.
• Lead quarterly business reviews focused on outcomes, adoption insights, and value realization.
• Partner with Account Management to support renewals and expansions, targeting strong retention and growth.
• Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities.
• Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy.

Requirements

• 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology.
• Proven success managing strategic or enterprise accounts with ARR greater than $250,000 per customer.
• Strong ability to communicate customer value using data and outcomes.
• Skilled in executive engagement, success planning, and facilitating high-impact business reviews.
• Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero.
• Bachelor’s degree required.

Culture & Benefits

• Fully remote work environment with unlimited PTO and additional mental health days off.
• Competitive base pay, generous health benefits, significant equity, and 401(k) plans matched to 4%.
• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
• Work with a team of amazing people with a shared vision and infinite drive to make it happen.