Enterprise Customer Success Manager (Healthcare)

TL;DR

Enterprise Customer Success Manager (Healthcare/SaaS): Managing strategic accounts to drive satisfaction, retention, and growth for a provider credentialing platform with an accent on executive relationship building and technical integration. Focus on translating technical concepts into business value, conducting QBRs, and identifying expansion opportunities.

Location: Fully distributed across the US and internationally

Company

hirify.global provides AI-driven provider credentialing and network monitoring software solutions for healthcare organizations to optimize enterprise-scale operations.

What you will do

• Drive customer satisfaction and ROI for strategic accounts as the primary point of contact.
• Build and maintain deep relationships with executive stakeholders and decision-makers.
• Conduct regular touch-bases and quarterly business reviews (QBRs) to ensure strategic alignment.
• Identify and close upsell and expansion opportunities by aligning customer goals with product features.
• Collaborate with Product and Support teams to synthesize customer feedback into actionable roadmap enhancements.
• Manage account health and CRM hygiene using Salesforce, including building custom reporting and workflows.

Requirements

• 5+ years of Senior Customer Success experience in B2B SaaS.
• Experience managing a book of business exceeding $3M ARR.
• Proficiency with Salesforce CRM, including experience with reports and basic process builder/flow automations.
• Proven ability to navigate complex, matrixed client relationships and drive retention.
• Strong communication and presentation skills for executive-level stakeholders.
• Ability to translate technical concepts into business value for non-technical users.

Nice to have

• Experience in the healthcare industry.
• Specific expertise with Salesforce as a partner or power user.

Culture & Benefits

• Fully distributed remote work culture valuing impact and ownership.
• Comprehensive Health, Vision, and Dental insurance plans.
• Unlimited PTO.
• New Apple equipment provided.
• Startup equity as part of the compensation package.