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11 часов назад

Enterprise Customer Success Manager (Healthcare)

Формат работы
remote (Global)
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Enterprise Customer Success Manager (Healthcare/SaaS): Managing strategic accounts to drive satisfaction, retention, and growth for a provider credentialing platform with an accent on executive relationship building and technical integration. Focus on translating technical concepts into business value, conducting QBRs, and identifying expansion opportunities.

Location: Fully distributed across the US and internationally

Company

hirify.global provides AI-driven provider credentialing and network monitoring software solutions for healthcare organizations to optimize enterprise-scale operations.

What you will do

  • Drive customer satisfaction and ROI for strategic accounts as the primary point of contact.
  • Build and maintain deep relationships with executive stakeholders and decision-makers.
  • Conduct regular touch-bases and quarterly business reviews (QBRs) to ensure strategic alignment.
  • Identify and close upsell and expansion opportunities by aligning customer goals with product features.
  • Collaborate with Product and Support teams to synthesize customer feedback into actionable roadmap enhancements.
  • Manage account health and CRM hygiene using Salesforce, including building custom reporting and workflows.

Requirements

  • 5+ years of Senior Customer Success experience in B2B SaaS.
  • Experience managing a book of business exceeding $3M ARR.
  • Proficiency with Salesforce CRM, including experience with reports and basic process builder/flow automations.
  • Proven ability to navigate complex, matrixed client relationships and drive retention.
  • Strong communication and presentation skills for executive-level stakeholders.
  • Ability to translate technical concepts into business value for non-technical users.

Nice to have

  • Experience in the healthcare industry.
  • Specific expertise with Salesforce as a partner or power user.

Culture & Benefits

  • Fully distributed remote work culture valuing impact and ownership.
  • Comprehensive Health, Vision, and Dental insurance plans.
  • Unlimited PTO.
  • New Apple equipment provided.
  • Startup equity as part of the compensation package.

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