Enterprise Customer Success Manager (Healthcare SaaS)

Location: Remote from home in one of hirify.global's eligible US states.

Company

hirify.global provides AI, API, and software solutions for healthcare provider credentialing and network monitoring at enterprise scale, including Salesforce-based solutions.

What you will do

• Build product expertise, including understanding technical architecture and APIs, to support integration discussions and customer value.
• Partner with sales and implementation on onboarding, training, and adoption of contracted functionality.
• Manage strategic accounts, build executive relationships, conduct regular touch bases and quarterly business reviews, and drive retention.
• Identify expansion opportunities, build pipeline, and lead commercial negotiations with customers and internal legal and finance teams.
• Gather customer feedback to inform product development and roadmap priorities, while monitoring account health and resolving or escalating issues.
• Support custom reporting, build Salesforce workflows for complex use cases, and maintain CRM records, documentation, and data integrity.

Requirements

• 5+ years of senior customer success experience in B2B SaaS. Healthcare and Salesforce experience are preferred.
• Familiarity with Salesforce CRM and customer success tools, including building or troubleshooting basic Process Builder/Flow automations and reports.
• Experience managing a book of business exceeding $3M ARR, building pipeline, and closing deals.
• Strong executive relationship-building, communication, presentation, and problem-solving skills.
• Experience navigating complex, matrixed client relationships and driving retention.
• Ability to translate technical concepts into business value for non-technical stakeholders.

Nice to have

• Healthcare industry experience.
• Salesforce experience.

Culture & Benefits

• Early-stage, fast-moving environment emphasizing impact, ownership, follow-through, collaboration, and working through ambiguity.
• Fully distributed work environment with work-from-home options in eligible US states.
• Health coverage options for employees and families.
• Unlimited PTO based on ownership and planning.
• Startup equity, company-issued MacBook and accessories, and access to Google Workspace, Notion, and company-wide AI tools.