Lead RCM Service Manager (Healthcare)

TL;DR

Lead RCM Service Manager (Healthcare RCM): Managing a portfolio of clinics and leading a team of Service Managers to optimize revenue cycle performance with an accent on KPI monitoring and operational consistency. Focus on reducing AR aging, improving clean claim rates, and implementing process improvements across the SM organization.

Location: Must be based in the United States (Remote, Hybrid, or Onsite options available)

Salary: $60,000 – $70,000 USD per year

Company

hirify.global is a leading service commerce platform providing end-to-end SaaS solutions for the Home, Health, and Wellness industries.

What you will do

• Manage a reduced portfolio of clinics, maintaining full accountability for client relationships, performance, and satisfaction.
• Guide, coach, and support a team of Service Managers in identifying and managing at-risk clients through KPI trends and AR performance.
• Monitor key performance metrics including AR Aging, denial trends, clean claim rates, and collection performance.
• Collaborate with Claims and Vendor Management teams to align priorities, workflows, and remove operational blockers.
• Prepare executive-level summaries and provide regular updates to the RCM Director on client health and systemic issues.
• Develop and document Standard Operating Procedures (SOPs) to reinforce best practices across the SM organization.

Requirements

• 5+ years of experience in Revenue Cycle Management (RCM), healthcare account management, or medical billing operations.
• Proven track record of managing client relationships and driving revenue cycle performance.
• Demonstrated ability to mentor, coach, or lead team members.
• Strong understanding of revenue cycle KPIs and payer behavior.
• Must be eligible to work in the US without sponsorship.

Nice to have

• Experience in an outsourced RCM or multi-client environment.
• Advanced Excel and data analysis skills.
• Proficiency with Salesforce, Zoom, and Google Workspace.
• Strong presentation skills for communicating with executive-level stakeholders.

Culture & Benefits

• Flexibility to work remote, hybrid, or in-office within the US.
• 401k with up to a 4% match and immediate vesting.
• Day 1 access to a robust health and wellness benefits package, including an annual stipend.
• Flexible and generous (FTO) time-off policy.
• Employee Stock Purchase Program.
• Continued investment in professional development.