Sr Manager, Client Account Services (Real Estate)

TL;DR

Sr Manager, Client Account Services (Proptech): Managing technical client relationships and bridging the gap between client needs and internal engineering teams with an accent on technical solutioning and team leadership. Focus on driving process improvements, handling complex technical escalations, and ensuring high-quality delivery of product implementations.

Location: Dallas, TX (Flexible working model)

Salary: $77,700 - $100,000

Company

hirify.global is a property intelligence provider dedicated to making the real estate industry faster, smarter, and more people-centric.

What you will do

• Act as the primary technical bridge between complex client requests and internal technical, product, and engineering teams.
• Lead, coach, and mentor members of the client account services team to ensure professional development and account satisfaction.
• Manage complex client escalations to full resolution, including performing root cause analysis for failures.
• Coordinate build releases, vet template tasks, and perform quality assurance audits on tasks in the queue.
• Drive process improvement by identifying opportunities for business process definition and system alignment.
• Serve as a Subject Matter Expert (SME) for critical projects involving the client and hirify.global.

Requirements

• Bachelor's degree in IT or related field, or 5+ years of experience in product implementation or technical client support.
• Must be based in Dallas, TX.
• Strong critical thinking and problem-solving skills with the ability to translate complex technical concepts into client solutions.
• Technical project management skills to make high-quality business decisions based on analysis and judgment.
• Experience with SQL or other programming languages is strongly desired.
• Familiarity with real estate concepts is strongly desired.

Culture & Benefits

• Flexible working model with generous PTO and 11 paid holidays, including well-being and volunteer time off.
• Comprehensive health coverage with multiple medical plan options and mental health support.
• 401(k) retirement plan with company match and vesting after one year.
• Family support including up to 16 weeks of fully paid parental leave and a baby stipend.
• Financial perks such as a $400 annual well-being stipend and tuition assistance up to $5,250.