Sr Manager, Client Account Services

Location: Dallas, TX, United States

Annual pay range: $77,700–$100,000 USD

Company

hirify.global provides property intelligence, technology, and insights for the global property and real estate ecosystem.

What you will do

• Lead and support the client account services team, including coaching, mentoring, training, and setting clear objectives.
• Manage client requests, projects, issues, and escalations through full resolution while maintaining clear communication with clients and internal stakeholders.
• Translate complex client needs into solutions by collaborating with technical, product, engineering, and external vendor teams.
• Lead or participate in internal projects, implementations, build-release coordination, Salesforce template tasks, and documentation.
• Serve as a subject-matter expert for client and hirify.global projects and perform quality assurance audits of queue tasks.
• Identify opportunities for automation, business process definition, system alignment, and continuous process improvement.

Requirements

• Bachelor’s degree or equivalent experience in IT or a related field, or at least five years of experience in product implementation or technical client support.
• Previous experience leading, coaching, and developing team members.
• Strong critical-thinking, problem-solving, written, and verbal communication skills.
• Technical project management and coordination skills, with the ability to make decisions using analysis, experience, and judgment.
• Ability to understand client business needs, extract key details from requests, and communicate with varied audiences while adapting to changing requirements.
• Experience with input forms, rules, tables, error codes, and JIPS; SQL or a programming language and familiarity with real estate concepts are strongly desired.

Culture & Benefits

• Inclusive work environment focused on innovation, collaboration, professional growth, and employee development.
• Flexible working model, competitive time off, generous PTO, and 11 paid holidays.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Medical plan options with mental health and wellness support.
• 401(k) with company match, a $400 annual well-being stipend, and tuition assistance up to $5,250.
• Recognition rewards, referral bonuses, and employee discounts.