Enterprise Account Manager (SaaS)

TL;DR

Enterprise Account Manager (SaaS): Managing and growing high-value enterprise accounts for an AI-native employee experience platform with an accent on revenue protection and account expansion. Focus on building long-term client relationships, identifying upsell/cross-sell opportunities, and coordinating cross-functional delivery.

Location: Hybrid in London, United Kingdom

Company

AI-native employee experience platform helping large enterprises remove friction and accelerate productivity.

What you will do

• Act as the primary point of contact for assigned enterprise clients to build long-term relationships.
• Identify and execute upsell and cross-sell opportunities to drive account growth.
• Develop strategic account plans to increase client retention and expand revenue.
• Collaborate with Customer Success and Implementation teams to ensure smooth onboarding.
• Lead regular account review meetings to provide strategic guidance and address client concerns.
• Analyze usage data and metrics to recommend improvements and new solutions.

Requirements

• Proven experience as an Account Manager within the enterprise software or SaaS industry.
• Track record of managing large enterprise accounts and achieving sales targets.
• Strong renewal negotiation and expansion (up-sell/cross-sell) skills.
• Proficiency in CRM software and Microsoft Office suite.
• Must be based in or able to work hybrid in London, UK.
• Willingness to travel to client sites as needed.

Culture & Benefits

• Competitive base salary and discretionary company bonus.
• Hybrid work model supporting a sustainable work-life balance.
• 25 days holiday plus an additional paid day off for birthdays.
• Comprehensive benefits including Vitality life cover, Aviva pension, and income protection.
• Modern office environment with dog-friendly policies.
• Commitment to sustainability with EV leasing and paid volunteering days.