Account Manager (B2B SaaS)

TL;DR

Account Manager (B2B SaaS): Managing a high-volume book of business to drive commercial health, retention, and strategic growth with an accent on negotiation, pipeline management, and customer lifecycle ownership. Focus on identifying expansion opportunities, mitigating churn risk, and executing structured playbooks within a scaled commercial model.

Location: Must be based in or able to commute to the London office (240 Blackfriars Rd) for at least three days per week.

Company

hirify.global is a FTSE 100 global leader in business-to-business events, digital services, and academic research, connecting technology buyers and sellers worldwide.

What you will do

• Manage a portfolio of 80+ accounts, owning the full 12-month customer lifecycle from kickoff to renewal.
• Lead commercial conversations, including midyear business reviews, contract negotiations, and renewals.
• Maintain a pipeline coverage of at least 3x quota and proactively identify expansion and upsell opportunities.
• Partner cross-functionally with Customer Success and overlay sales teams to ensure account health and strategic alignment.
• Maintain accurate CRM records and operate according to defined team playbooks and operational processes.
• Implement mitigation strategies early to address renewal risks and ensure net revenue retention targets are met.

Requirements

• 2–5 years of experience in account management, sales, or renewals within a commercial environment.
• Proven track record of meeting or exceeding renewal and revenue retention targets.
• Experience managing a high-volume book of business or working in a scaled, long-tail commercial model.
• Strong proficiency in CRM platforms, preferably Salesforce, and data-driven reporting tools.
• Excellent communication, negotiation, and objection-handling skills.
• Must be able to work from the London office at least three days per week.

Nice to have

• Background in B2B SaaS, media, data, or technology sectors.
• Familiarity with overlay sales models and partner/channel go-to-market structures.
• Experience with sales technology platforms such as Gong, Outreach, or ZoomInfo.

Culture & Benefits

• Flexible work environment with a hybrid policy allowing for remote work when not in the office.
• 25 days annual leave, increasing to 27 days after two years, plus birthday leave.
• Private medical cover and a healthy living subsidy.
• ShareMatch scheme to become an Informa shareholder.
• Extensive career development opportunities, including LinkedIn Learning access and mentoring platforms.
• Strong focus on wellbeing with EAP assistance and mental health support.