Digital Program Manager (AI)

TL;DR

Digital Program Manager (Customer Success): Designing and scaling digital customer success programs and reporting infrastructure with an accent on customer lifecycle optimization and AI feature adoption. Focus on building data-driven customer journeys, developing scalable health dashboards, and improving time-to-value for B2B SaaS customers.

Location: Remote (Must be authorized to work in the territory in which you are located)

Salary: $140,000 — $160,000 USD

Company

hirify.global is an AI-native platform building social engineering defense tools to protect brands and executives from phishing, impersonation, and fraud.

What you will do

• Design and improve digital CS programs across the lifecycle, including onboarding, adoption, and renewal readiness.
• Develop scalable reporting dashboards for customer health, product usage, and program effectiveness.
• Accelerate the adoption of AI capabilities through targeted customer education, usage analysis, and campaigns.
• Map and optimize the end-to-end digital customer journey using behavioral data and lifecycle analytics.
• Partner with RevOps and Product teams to improve data quality, reporting automation, and in-product guidance.
• Identify and automate repetitive Customer Success workflows using AI and digital operational processes.

Requirements

• 3+ years of experience in CS Operations, Program Management, Digital CX, or Revenue Operations in SaaS.
• Experience designing and scaling digital customer success programs for an existing customer base.
• Proficiency with customer engagement or analytics tools such as HubSpot, Pendo, Gainsight, Planhat, or Vitally.
• Strong analytical skills to collect, structure, and interpret customer data from multiple sources.
• Must be authorized to work in the territory in which you are located (no visa sponsorship available).

Nice to have

• Experience in B2B SaaS, cybersecurity, or AI-driven product environments.
• Familiarity with customer maturity models, health scoring, and operational playbooks.
• Project management certification such as PMP, Scrum, or Agile.

Culture & Benefits

• Competitive compensation package including meaningful equity.
• Flexible work environment.
• Comprehensive health benefits, paid time off (PTO), and parental leave.
• Opportunity to define the future of Customer Success at a high-growth Series C startup.