Leader, Account Management (Fintech)

Location: Toronto, Canada; flexible hybrid work model

Salary: CAD 175,000–195,000 per year, plus eligibility for a short-term incentive plan

Company

hirify.global is a Canadian financial technology company providing secure digital payments, identity verification, and fraud protection services for banks, businesses, individuals, government institutions, and technology platforms.

What you will do

• Lead the account management function for commercial and public sector clients, driving retention, renewals, and expansion.
• Set and manage KPIs for client satisfaction, renewal rates, upsell ARR, and expansion pipeline.
• Build structured account management practices including executive relationship cadences, QBRs, health scoring, and proactive risk identification.
• Identify upsell and cross-sell opportunities across hirify.global Verified, eTransfer solutions, Konek, and new products.
• Serve as executive sponsor for strategic enterprise and government accounts while partnering with sales, product, and solutions teams.
• Coach and develop Account Managers in executive relationship building, value realization, expansion selling, renewal strategy, and MEDDPICC application.

Requirements

• Proven experience leading an account management team and delivering revenue, renewal, and expansion targets.
• Experience managing commercial enterprise or government accounts in Canada, including multi-year contracts and procurement cycles.
• Strong commercial judgment and experience identifying expansion opportunities within existing accounts.
• Knowledge of health scoring, QBR design, escalation management, churn prevention, renewal negotiation, pricing, and contract restructuring.
• Exceptional interpersonal, executive relationship-building, coaching, and stakeholder management skills.
• Must be eligible to work full-time for hirify.global Corp. in Canada.

Culture & Benefits

• Flexible hybrid work model.
• Vacation and wellness days.
• Employer-paid benefits and a 24/7 employee and family assistance program.
• Employer-funded RRSP program.
• Pregnancy and parental leave top-up.
• Charitable donation matching and an inclusive, purpose-driven work environment.

Hiring process

• Successful candidates must complete pre-employment background checks, which may include criminal, identity, employment, education, credit, and social media verification.
• Accommodation is available during all stages of the application and recruitment process.