Leader, Account Management (Fintech)

TL;DR

Leader, Account Management (Fintech): Leading the commercial and public sector account management motion to drive retention, expansion, and client satisfaction across a diverse enterprise portfolio. Focus on building structured account management frameworks, coaching a high-performing team, and deepening strategic relationships with C-suite and government stakeholders.

Location: Must be based in Toronto, Canada (Hybrid work model)

Salary: $175,000–$195,000 CAD

Company

hirify.global is Canada’s most reputable financial technology brand, providing secure digital payment, identity, and fraud protection services that connect millions of Canadians daily.

What you will do

• Lead and develop a high-performing Account Management team focused on commercial and public sector clients.
• Define and execute account management motions including health scoring, QBRs, and proactive risk identification.
• Drive net revenue retention, expansion ARR, and renewal rates across the product portfolio.
• Serve as executive sponsor for strategic accounts, engaging with C-suite and senior government leaders.
• Partner with Business Development and Product teams to align on expansion strategies and influence the product roadmap.
• Coach the team on core competencies including MEDDPICC application, value realization, and negotiation.

Requirements

• Eligibility to work in Canada on a full-time basis is required.
• Proven track record leading account management teams in complex enterprise or government environments.
• Deep experience managing multi-year contracts, procurement cycles, and institutional relationships.
• Strong commercial instinct with hands-on experience in renewal negotiation and contract restructuring.
• Familiarity with client success frameworks such as health scoring and churn prevention.
• Exceptional interpersonal skills with the ability to act as a player-coach at the executive level.

Culture & Benefits

• Flexible hybrid work model.
• Comprehensive employer-paid benefits coverage.
• Market-leading employer-funded RRSP program.
• Generous vacation and wellness days.
• Pregnancy and parental leave top-up.
• Access to a 24/7 employee and family assistance program.