Customer Service Representative (Repair)

Location: United States

Company

John Crane, a business of hirify.global, provides mission-critical flow control solutions for energy and process industries, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

What you will do

• Monitor customer satisfaction, feedback ratings, shipment alignment, and delivery performance against customer request, due, and promise dates.
• Review order status and open-order reports to support scheduling, timely delivery, and customer satisfaction.
• Publish performance reports and summarize customer survey ratings for management and customer accounts.
• Analyze complex processes, prepare clear reports, and generate complex quotes for intercompany and external customers.
• Coordinate with Quality on RMA and AQR cases and support backlog improvement initiatives.
• Resolve customer obstructions and manage special projects assigned by management.

Requirements

• High school diploma or equivalent.
• At least 4 years of related experience working with an ERP system.
• Ability to read blueprints, identify product lines, and answer basic technical questions.
• Experience with planning, materials, and scheduling.
• Work location: United States.

Nice to have

• Associate's degree in Business.
• Bilingual English and Spanish skills.
• Experience working in a diverse environment.

Culture & Benefits

• Inclusive environment supported by employee resource groups, including Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity groups.
• Recognition through the annual Smiths Excellence Awards and Smiths Day celebration.
• Competitive compensation and benefits.
• Equal employment opportunity across legally protected characteristics.