Manager, Sales Development

TL;DR

Manager, Sales Development (Sales Development): Lead a hybrid outbound SDR team driving net-new customer acquisition across NAMER and LATAM with an accent on regional pipeline generation, coaching, and data-driven optimization. Focus on scaling outbound motions, mapping ICP value to regional needs, and driving adoption of the SDR tech stack while championing AI utilities in SDR workflows.

Location: Remote (US) — not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

Salary: $121,100 - $151,300 (estimated pay range for candidates based in Colorado, Hawaii, Minnesota or Vermont)

Company

Twilio builds cloud communications software that helps businesses and developers create personalized customer experiences.

What you will do

• Lead, coach, and develop a hybrid team of 8+ SDRs through 1:1 mentoring, tactical skill alignment, and localized training (initially supporting 4 LATAM reps).
• Own regional performance metrics (activity, conversion rates, and pipeline contribution) across NAMER and LATAM and optimize outreach strategies using data analysis.
• Enable reps to master SDR skillsets: prospecting, account targeting, tailoring messaging to regional buyer personas, and applying use cases effectively.
• Collaborate with regional Sales and GTM leadership to streamline workflows and build a consistent, high-quality pipeline generation machine.
• Drive optimized adoption of the SDR tech stack (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to create repeatable workflows.
• Hire, onboard, and scale future talent while managing performance gaps and building a high-accountability team culture.

Requirements

• 2+ years of Sales/SDR leadership in high-growth tech companies with a track record of meeting or exceeding pipegen targets.
• Proven success in high-growth customer acquisition, including executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions.
• Deep expertise in the LATAM market, including localized selling strategies, cultural nuances, and regional business best practices.
• Fluency in Spanish or Portuguese is required (Spanish language preference).
• Experience championing and testing AI utilities within SDR workflows to optimize prospecting, sequencing, and research.
• Strong outbound strategy skills using signal-led, high-quality activity KPIs; proficiency with SDR tech stacks (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and driving tool adoption.

Culture & Benefits

• Remote-first work model with occasional travel for in-person team/project meetings.
• Competitive pay with estimated pay ranges by location; eligible for commissions and Twilio equity plan.
• Generous time off, ample parental and wellness leave, and healthcare benefits.
• 401(k) retirement savings program and paid sick time, paid personal time off, and paid parental leave.

Hiring process

• Applications accepted until August 20, 2026 (may change based on business needs).