Billing Operations & Revenue Systems Specialist (SaaS)

TL;DR

Billing Operations & Revenue Systems Specialist (SaaS): Managing subscription billing, payment processing, and revenue operations with an accent on Chargebee and Stripe administration. Focus on ensuring billing accuracy, performing revenue reconciliation, and supporting system integrations to maintain high-growth SaaS financial health.

Location: Must be based in the United States

Company

hirify.global is a platform that helps organizations improve employee engagement and build meaningful recognition cultures.

What you will do

• Serve as the primary administrator for Chargebee, managing product catalogs, pricing, and subscription lifecycles.
• Oversee Stripe payment workflows, including processing, refunds, disputes, and failed payments.
• Collaborate with Engineering to support and troubleshoot integrations between billing systems and internal software.
• Resolve customer billing inquiries and issues to ensure high satisfaction and timely resolution.
• Perform revenue recognition reconciliation and maintain ARR roll-forward schedules.
• Monitor operational KPIs and implement process improvements to enhance billing efficiency.

Requirements

• Must be based in the United States
• Strong hands-on experience with Chargebee administration and subscription billing operations.
• Deep understanding of Stripe payment processing and payment workflows.
• Experience supporting SaaS subscription business models.
• Knowledge of revenue recognition principles and SaaS metrics such as ARR, MRR, and churn.
• Experience working with APIs, system integrations, and troubleshooting data flows.

Nice to have

• Experience with accounting systems and financial reporting processes.
• Experience supporting global subscription and payment operations.
• Familiarity with reporting tools and SaaS business metrics.
• Experience working in a high-growth SaaS environment.

Culture & Benefits

• Commitment to diversity and an inclusive work environment.
• Opportunity to work in a high-growth, mission-driven SaaS company.
• Focus on building meaningful employee recognition cultures.
• Remote-first work environment.