Billing Operations Supervisor (Professional Services)

TL;DR

Billing Operations Supervisor (Finance): Overseeing day-to-day services billing operations and managing a small team with an accent on accurate invoicing across various billing models. Focus on improving billing processes, researching revenue variances, and ensuring alignment between project activity and invoicing.

Location: Remote (United States)

Salary: $90,000 – $100,000

Company

North American technology advisor and solution provider specializing in the integration of ERP, HCM, and CRM solutions for small and mid-size businesses.

What you will do

• Manage daily services billing operations, including time & materials, fixed fee, and recurring billing models.
• Lead and coach a small team of billing specialists, ensuring adherence to internal SLAs and billing timelines.
• Partner with Project Managers and Operations to resolve discrepancies and align invoicing with project activity.
• Perform mid-month and month-end billing cycles, including invoice review, adjustments, and issue resolution.
• Support financial analysis by investigating variances between billing data and financial reporting.
• Identify and implement process improvements to reduce manual effort within PSA/ERP systems like Changepoint and Intacct.

Requirements

• 5+ years of billing experience, preferably within a professional services environment.
• Prior experience leading or mentoring team members.
• Strong understanding of services billing models (T&M, fixed fee, recurring).
• Experience with PSA/ERP systems such as Changepoint, Intacct, or similar tools.
• Must be based in the United States.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Retirement planning with 401k matching contribution.
• Paid Time Off starting at 15 days annually, plus 8 paid holidays.
• Health Savings Account (HSA) with company contribution.
• Diverse insurance options including Life, AD&D, Short-Term and Long-Term Disability.
• Additional perks such as Pet Insurance, Identity Theft Protection, and a Wellness Program.