Member Of Protocols - Client Success & Operations Manager, Token Vesting (Web3)

TL;DR

Client Success & Operations Manager (Web3): Managing the full client lifecycle for protocol clients using a token vesting product with an accent on onboarding, configuration, and relationship management. Focus on executing data migrations, configuring complex APIs, and coordinating bug resolution between clients and engineering.

Location: Remote (US). Mandatory in-person onboarding process for all new hires - no exceptions.

Company

A leading crypto platform enabling institutions to participate in digital assets through custody, staking, trading, governance, and settlement.

What you will do

• Own the full client lifecycle for protocols using the token vesting product, from initial demo to ongoing relationship management.
• Execute operational and data tasks, including reviewing and validating client spreadsheets for accurate platform upload.
• Configure complex APIs connecting the platform to clients' custody accounts.
• Act as the primary point of contact for protocol clients to report bugs and feature requests to the engineering team.
• Manage operational needs for a portfolio of approximately 25 companies and 2,000 users.
• Identify and convert upsell and expansion opportunities within existing client relationships.

Requirements

• Strong background in crypto with familiarity with tokens, vesting, and custody concepts.
• Proven experience in customer success, account management, or sales combined with technical operational ability.
• Proficiency in data validation and advanced spreadsheet skills.
• Experience with API configuration or technical integration workflows.
• Ability to manage a high volume of concurrent client relationships and meetings.

Nice to have

• Previous experience at a crypto exchange, custody provider, or token infrastructure company.
• Experience collaborating with sales teams on prospect conversion.

Culture & Benefits

• Inclusive and welcoming workplace celebrating diversity.
• Focus on a "Village culture" that prioritizes connection and shared goals.
• Opportunity to work at a high-growth, Series D company valued at over $3 billion.
• Commitment to equal opportunity employment.