AI Agent Engineer, Client Facing (AI)

Location: Toronto, Canada only; work-from-home support is provided.

Salary: $120,000–$160,000 CAD per year

Company

hirify.global provides an AI Agents platform for customer experience, enabling organizations to deploy specialized agents for customer conversations, frontline support, and operational optimization.

What you will do

• Build and deploy enterprise Voice, Chat AI agents, and AI Copilot solutions.
• Design prompts, configure workflows, set up evaluations, and optimize agent performance.
• Integrate APIs, CRMs, knowledge bases, and other enterprise tools, including authentication, data mapping, and error handling.
• Configure and troubleshoot SIP, CCaaS, and PSTN routing, metadata, fallbacks, and call quality.
• Lead customer demos, communicate progress, gather feedback, and guide implementations from concept through production.
• Collaborate with product and engineering teams to resolve platform gaps and deliver technical fixes.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 3+ years of experience in conversational AI, solution engineering, system integration, software engineering, or delivery of AI/LLM-based applications.
• Hands-on experience with prompt design, workflow building, and API integration.
• Experience with LLMs such as GPT, Claude, or Gemini; vector databases; and orchestration frameworks such as LangChain or LlamaIndex.
• Working knowledge of retrieval-augmented generation and performance optimization.
• Programming experience with Python, JavaScript, or a similar language, plus strong customer-facing communication skills.

Nice to have

• Experience with n8n, Zapier, or similar iPaaS and integration tools.
• Familiarity with telephony or voice systems, including SIP, CCaaS, and PSTN.

Culture & Benefits

• Competitive compensation with potential equity.
• Private health insurance covering prescription drugs, dental, vision, paramedical services, mental health, life insurance, AD&D, and disability.
• Registered Retirement Savings Plan.
• Monthly stipend to support working from home.
• Inclusive workplace with accommodations available during the recruitment process.