Field Service Scheduling & Dispatch Coordinator (US Operations)

TL;DR

Field Service Scheduling & Dispatch Coordinator (US Operations): Managing end-to-end scheduling and dispatching of field technicians and subcontractors for US-based service requests with an accent on optimizing technician routes and ensuring seamless communication between stakeholders. Focus on resolving scheduling conflicts, maintaining accurate service documentation, and delivering high-quality customer support in a fast-paced, voice-based environment.

Location: Must be based in the US or support US operations in Eastern Time

Company

hirify.global is a professional recruitment and staffing partner connecting skilled professionals with remote-friendly roles.

What you will do

• Coordinate and schedule break/fix service calls across the United States.
• Dispatch technicians and subcontractors based on location, availability, and skillset.
• Optimize technician schedules to maximize productivity and reduce travel time.
• Serve as the primary point of contact for customers, providing timely updates on appointments and delays.
• Prepare and distribute Service Visit Forms and verify technician documentation for completeness.
• Identify opportunities to improve scheduling processes and operational efficiency.

Requirements

• Minimum 2 years of experience in a scheduling, dispatch, or coordination role.
• Minimum 3 years of experience supporting US customers in a voice-based environment.
• Proven experience coordinating field service operations, technicians, or subcontractors.
• Proficiency in Microsoft Outlook and Microsoft Office.
• Strong organizational, multitasking, and problem-solving skills.
• Ability to work independently in a remote environment.

Nice to have

• Experience using CRM or field service management platforms like Salesforce.
• Background in telecommunications, technology, healthcare, or field service industries.

Culture & Benefits

• Permanent work from home arrangement.
• Immediate hiring process.
• Health insurance coverage available for eligible locations.
• Supportive environment with a focus on professional placement and long-term success.

Hiring process

• Complete the application including assessment questions and a technical check.
• Submit a voice recording as part of the evaluation.
• Performance in the application process determines the hourly pay rate.