Order Management Specialist

TL;DR

Order Management Specialist: Supporting the accurate processing and tracking of customer orders from confirmation to delivery with an accent on cross-functional collaboration with sales, logistics, and vendors. Focus on maintaining high service standards, resolving post-sales queries, and contributing to process improvements within a technology distribution environment.

Location: Must be based within a reasonable commuting distance of Milton Keynes, UK. This role follows a non-negotiable 3-day hybrid working pattern.

Company

hirify.global is a global leader in technology and supply chain services, connecting technology manufacturers with business-to-business experts worldwide.

What you will do

• Process and manage customer orders, ensuring all details are recorded accurately.
• Track orders from initial confirmation through to final delivery.
• Collaborate with sales teams, partners, and vendors to manage complex order requirements.
• Provide first-level support for post-sales inquiries and order updates.
• Maintain accurate documentation and follow internal operational processes.
• Support finance and sales teams with data entry and billing tasks.

Requirements

• Previous experience in a customer service, administrative, or order processing role.
• Strong attention to detail and high level of accuracy.
• Effective communication skills for phone, email, and face-to-face interactions.
• Proficiency in Microsoft Office suite, specifically Outlook, Word, and Excel.
• Must be able to work from the Milton Keynes office 3 days per week.

Culture & Benefits

• AXA Health Insurance and Dental Plan options via salary sacrifice.
• Rising holiday allowance based on tenure (Year 2 and Year 5).
• Birthday day off.
• Employee referral bonus program.
• Modern office environment with breakout spaces and wellness facilities.
• Clear career progression paths and access to extensive technology-based training.