Service Planner (Czech/Spanish/Polish/Italian/Portuguese/German/Turkish/Greek)

TL;DR

Service Planner (Czech/Spanish/Polish/Italian/Portuguese/German/Turkish/Greek): Coordinate and schedule field service activities for technicians while communicating with customers, field engineers, and internal stakeholders, with an accent on real-time prioritization, service-call monitoring, and accurate documentation in company systems. Focus on analyzing service situations to identify effective solutions and collaborating with international teams across different regions and time zones.

Location: Belgrade (hybrid)

Company

hirify.global expands financial access by optimizing branch operations and improving self-service availability for financial institutions and retailers.

What you will do

• Coordinate and schedule field service activities for hirify.global technicians
• Communicate with customers, field engineers, and internal stakeholders about service requests
• Monitor and manage service calls to ensure timely completion and customer satisfaction
• Prioritize tasks and make real-time decisions in a fast-paced environment
• Analyze service situations and identify the most effective solutions
• Ensure all activities are accurately documented and updated in company systems

Requirements

• Fluency in Czech, Spanish, Polish, Italian, Portuguese, German, Turkish, or Greek (one of the listed languages)
• Strong verbal and written communication skills
• Ability to work in a dynamic, customer-focused environment
• Excellent organizational and problem-solving skills
• Ability to multitask and prioritize effectively
• Good knowledge of Microsoft Office applications

Nice to have

• Previous customer service, coordination, dispatching, planning, or administrative experience

Culture & Benefits

• Flexible working model: work from office and from home
• Private medical insurance and supplementary coverage for dependents
• Market-competitive salary with regular bonuses/rewards based on performance
• Training and continuous professional development (NCR University, LinkedIn Learning)
• Wellness and fitness programs, modern cafeteria/canteen, and local retailer discounts using an hirify.global badge
• Professional support and counselling during challenging times

Hiring process

• Application review for future openings (evergreen posting)
• Screening criteria apply before employment offer