Customer Support Agent (French)

TL;DR

Customer Support Agent (Customer Operations): Providing exceptional service to electric vehicle drivers via phone, email, and app with an accent on French and English communication. Focus on resolving technical queries, gathering user feedback for product improvement, and collaborating with internal teams to optimize the charging experience.

Location: Hybrid in Amsterdam, Netherlands

Salary: €34,000 - €37,000 per year

Company

hirify.global is building a European network of fast charging stations to accelerate the transition to electric mobility and clean energy.

What you will do

• Provide customer support via phone, email, WhatsApp, and the mobile app.
• Identify customer needs and help them navigate features and services.
• Update internal databases with feedback regarding technical issues and feature requests.
• Collaborate with various teams to shape the future of the product and execute projects.

Requirements

• Fluency in both French and English
• Available to work at least 24 hours per week, including weekends
• Initial experience in customer service
• Ability to follow established processes while proactively suggesting improvements
• Results-driven and stress-resistant mindset

Nice to have

• Experience with Zendesk

Culture & Benefits

• Stock option plan and a fully covered pension plan
• Annual training and development budget of €3,000
• Daily vegetarian lunches, snacks, and drinks provided at office locations
• Full access to the electric vehicle fleet with all charging expenses covered
• Comprehensive travel compensation and company swag
• Team events including annual skiing trips to Austria and "hirify.global Days"