Associate Technical Account Manager (Proptech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Associate Technical Account Manager (Proptech): Providing technical support for 's real estate software solutions, involving troubleshooting application issues and ensuring smooth product implementations. Focus on fostering strong client relationships and creating detailed documentation for issue resolution.
Location: Amsterdam, The Netherlands
Company
pioneers the property tech industry, developing real estate software products globally for over 40 years.
What you will do
- Troubleshoot application issues and proactively find effective solutions.
- Provide exceptional customer support during product implementations and software upgrades.
- Follow up on issues requiring additional research or information from clients for timely resolution.
- Prepare detailed write-ups and comprehensive documentation for escalated issues.
- Foster strong customer relationships through coordinated weekly calls.
- Collaborate closely with Global Solutions team members across the US.
Requirements
- Bachelor's degree in Business, Accounting, Finance, or a related field.
- Proficiency in Dutch required.
- Strong analytical skills and a passion for numbers.
- High proficiency in troubleshooting and providing remote support over email and phone.
- Outstanding customer service skills with a genuine desire to exceed expectations.
- Excellent attention to detail and ability to adapt to changing priorities.
Nice to have
- Knowledge of accounting principles.
- SQL Server and web Server knowledge.
- Previous experience in technical support and application troubleshooting.
Culture & Benefits
- Dynamic work environment with comprehensive training programs and abundant opportunities for career growth.
- Annual philanthropic support to organizations chosen by employees.
- Award-winning culture, consistently recognized by Glassdoor's "Best Place to Work".
- Comprehensive benefits, including 100% paid employee medical premiums.
- Company profit-sharing plan.
- Flexible work arrangements.
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