Service Support Specialist (Water Quality)

TL;DR

Service Support Specialist (Customer Support): Managing customer cases and service orders for water quality analysis solutions with an accent on administrative efficiency and customer interaction. Focus on coordinating repairs, managing contracts in ServiceMax, and optimizing service delivery processes.

Location: Hybrid. Must be based in Salford Quays (Manchester, UK), Leerdam (Netherlands), Dusseldorf (Germany), or Paris (France)

Company

hirify.global ensures water quality for people around the world through innovative water analysis solutions and a commitment to sustainability.

What you will do

• Manage the bespoke Case Management System to identify customer needs and determine appropriate actions.
• Create work orders and offers for repairs and maintenance within the ServiceMax system.
• Administer contracts for bench services and resolve service finance queries, including credit notes and re-invoicing.
• Collaborate with Service Sales Representatives to improve processes and meet department KPIs.

Requirements

• English: Fluent or native level required
• Prior 3 years of progressive administrative experience in a B2B environment.
• Confidence using PC software and the MS Office package.
• Location: Must be based in or able to work from the specified office locations in the UK, Netherlands, Germany, or France

Culture & Benefits

• Hybrid work model with flexible hours (37.5-hour work week).
• Access to career coaching and professional development opportunities.
• Work within a supportive, diverse, and family-friendly organizational culture.
• Commitment to environmental sustainability and global water safety.