Program Support Associate (Fintech)

TL;DR

Program Support Associate (Fintech): Delivering high-quality support to internal and external customers for a global B2B payments infrastructure platform with an accent on inquiry resolution and process improvement. Focus on managing complex customer interactions, maintaining program expertise, and ensuring long-term satisfaction through efficient communication.

Location: Must be based in or able to work from Rijswijk, Netherlands (Hybrid)

Company

hirify.global is a global B2B payments infrastructure partner for manufacturers, retailers, travel companies, and banks, enabling over $8B in global trade annually.

What you will do

• Provide primary support and solutions for customer inquiries via phone and email.
• Ensure complete resolution of inquiries to drive long-term customer satisfaction.
• Escalate complex situations accurately to leadership or relevant departments.
• Proactively identify and suggest process enhancements to improve department efficiency.
• Maintain deep knowledge of assigned programs and adhere to internal policies.
• Collaborate with a professional team in a fast-paced, customer-focused environment.

Requirements

• Fluent in Lithuanian (written and oral).
• Strong English communication skills (written and oral).
• 1-2 years of relevant experience.
• Proficiency in Windows applications (Outlook, Word, Excel) and Salesforce/Service Cloud.
• Proven ability to assess, prioritize, and balance daily workloads autonomously.
• Reliability, attention to detail, and a positive, professional attitude.

Culture & Benefits

• Competitive salary and bonus scheme.
• Pension plan with Nationale Nederlanden.
• 26 vacation days annually.
• NS Business Card for commuting.
• Casual work environment with team outings and volunteer days.
• Hybrid work model.