Senior Client Services Project Manager (CX)

TL;DR

Senior Client Services Project Manager (CX): Overseeing complex, enterprise-level implementations of CX solutions with an accent on multi-system integration and stakeholder management. Focus on driving project delivery, mitigating risks, and providing consultative guidance to ensure successful customer outcomes across CRM and cloud environments.

Location: Manila, Philippines

Company

A global leader in AI, cloud, and digital software solutions, serving over 25,000 businesses worldwide to deliver exceptional customer experiences and ensure public safety.

What you will do

• Serve as the primary project lead with end-to-end accountability for delivery, governance, and coordination across all workstreams.
• Manage project planning, timelines, and cross-functional alignment between internal teams, partners, and vendors.
• Lead discovery workshops and requirement validations to guide customers toward scalable, sustainable solutions.
• Communicate complex project status, risks, and strategic insights to executive stakeholders.
• Oversee operational readiness, including cutover, migration, and post-go-live stabilization activities.
• Mentor junior project managers and contribute to the refinement of delivery methodologies and best practices.

Requirements

• 8–10 years of experience managing customer-facing, enterprise-level technology projects.
• Proven track record of delivering complex implementations in SaaS, CX, cloud, or CRM environments.
• Hands-on experience with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.
• Strong consultative mindset with the ability to influence customers and navigate ambiguity.
• Exceptional communication skills for executive-level reporting and cross-functional leadership.
• Solid understanding of the software development lifecycle and integration patterns.

hirify.global-to-have">hirify.global to have

• PMP, PRINCE2, or Agile/Scrum certifications.
• Experience in contact center technology, call recording, or telephony platforms.
• Background working in global, matrixed organizations.

Culture & Benefits

• Opportunity to work with a market-leading global organization serving Fortune 100 clients.
• Exposure to high-impact, multi-system transformation initiatives.
• Collaborative environment focused on innovation and delivery excellence.
• Commitment to equal opportunity and inclusive workplace practices.