Services Administrator

TL;DR

Services Administrator (Project Management): Streamlining the execution of installation projects, service ticketing, and SLA support with an accent on equipment tracking and safety documentation. Focus on coordinating between Project Managers and clients, ensuring ITIL compliance, and maintaining project assets.

Location: Remote. Shift start: 7:30 AM - 8:30 AM Alberta time (MST/UTC-6)

Company

hirify.global is a professional outsourcing partner providing streamlined recruitment and placement services to match skilled talent with global clients.

What you will do

• Provide administrative assistance for active projects and service desk support.
• Proactively track and report on project equipment ETAs to prevent on-site delays.
• Create and maintain project support assets including trackers, meeting minutes, and risk logs.
• Review and verify timesheets, escalating unexpected overtime or schedule mismatches.
• Serve as a direct point of contact for clients regarding project timelines and deliverables.
• Administer safety-related documentation, hazard assessments, and compliance records.

Requirements

• 2+ years of experience in service coordination or project administration.
• Foundational understanding of PMI/PRINCE2 and ITIL 4 frameworks.
• Excellent written and verbal English communication skills.
• Proficiency with Odoo, ServiceNow, Zoho Service, MS Project, or Smartsheet.
• Ability to work during the specified Alberta time (MST) shift.

Culture & Benefits

• Fully remote work environment.
• Standard full-time employment (35+ hours per week).
• Opportunity to work within structured ITIL and Project Management frameworks.
• Professional and transparent recruitment and placement process.