Service Manager (Fintech)

Location: Onsite in Manila (One Ayala Tower 2)

Company

A strategic global capability center within the ING Group, providing comprehensive wholesale and retail banking services to business units worldwide.

What you will do

• Lead the drafting, negotiation, and lifecycle management of service and outsourcing contracts.
• Ensure all service activities comply with global legal and regulatory frameworks.
• Maintain accurate contract repositories and documentation for ongoing initiatives.
• Prepare and deliver service management reports and dashboards for global stakeholders.
• Facilitate country calls and touchpoints with service owners and sourcing contacts.
• Act as a subject matter expert to provide guidance on contract-related issues and service lifecycle processes.

Requirements

• Minimum 5-7 years of experience in service management, project management, or customer service.
• Strong understanding of service lifecycle principles and operational processes.
• Proven ability to manage stakeholders and influence decision-makers across different geographies and cultures.
• Proficiency in creating structured documentation and reporting using tools like Excel.
• Familiarity with risk and control frameworks to ensure global standard adherence.
• Must be based in or able to work onsite in Manila.

Nice to have

• Operational Excellence certification.
• Six Sigma Green or Yellow Belt.
• PMP Project Management certification.

Culture & Benefits

• Opportunities for personal and professional growth within a global banking environment.
• Exposure to a diverse, international workforce and cross-cultural collaboration.
• Participation in a fast-evolving landscape focused on redefining banking experiences.
• Access to continuous improvement initiatives and global framework implementation.