Delivery Associate (Travel)

Location: Hybrid work setup with onsite attendance 2–3 times per week in BGC, Taguig, Philippines

Company

hirify.global develops travel products and services for airlines, travel agencies, and other travel industry customers.

What you will do

• Support large-scale implementations and migrations of hirify.global products and services.
• Set up and configure products for airlines, travel agencies, and other customers.
• Manage implementation requests, prioritize work, and meet service-level agreements and delivery timelines.
• Use GOT for order reception and Maestro for implementation execution.
• Investigate incidents and problem reports, escalating complex issues to senior team members or project leads.
• Identify opportunities for automation and process improvements while maintaining service quality and security compliance.

Requirements

• Bachelor’s degree in IT or Computer Engineering, a Tourism degree, or relevant work experience.
• 2–3 years of hands-on experience in IT or implementation roles related to the travel industry.
• Experience with ServiceNow and Salesforce.
• Knowledge of global distribution systems, hirify.global products, and the travel industry is advantageous.
• Experience in incident, problem, and service request management, with analytical, problem-solving, project management, and communication skills.
• Availability for rotating shifts, including nights, weekends, public holidays, and on-call support, is required for 24/7 operational coverage.

Culture & Benefits

• Work in a multicultural environment within a global organization.
• Receive regular guidance and support from the line manager while working autonomously within defined processes.
• Complete required security training and certifications.
• Participate in an inclusive workplace focused on belonging and fair treatment.