Implementation - Delivery Associate (Travel)

Location: Hybrid work setup with onsite attendance 2–3 times per week in BGC, Taguig, Metro Manila, Philippines. Rotating shifts include nights, weekends, and public holidays, with on-call support as required.

Company

hirify.global develops travel technology products and services for airlines, travel agencies, and other travel-sector customers.

What you will do

• Support large-scale implementations and migrations for hirify.global products and services.
• Set up and configure products for airlines, travel agencies, and other customers.
• Manage Basic Services catalog requests according to implementation guidelines, quality standards, and delivery timelines.
• Prioritize requests, manage service-level agreements, and use GOT and Maestro for order reception and execution.
• Investigate incidents and problem reports, resolve issues, and escalate complex cases to senior team members or project leads.
• Identify process improvements and automation opportunities while maintaining secure and efficient operations.

Requirements

• Bachelor’s degree in IT or Computer Engineering, a degree in Tourism, or relevant work experience.
• 2–3 years of hands-on experience in IT or implementation roles related to the travel industry.
• Experience with ServiceNow and Salesforce.
• Knowledge of Global Distribution Systems and experience with incident, problem, and service request management.
• Analytical, problem-solving, project management, and communication skills, with an understanding of the business impact of client incidents.
• Availability for rotating shifts covering nights, weekends, and public holidays, plus hybrid onsite attendance in Taguig 2–3 times per week.

Nice to have

• Knowledge of hirify.global products and solutions.
• Experience working in multicultural environments.

Culture & Benefits

• Regular guidance and support from a line manager while working autonomously within defined processes.
• Security training and certifications required for the position.
• Exposure to a global organization and multicultural working environment.
• Inclusive workplace focused on belonging, fair treatment, and equal opportunity.