6 часов назад
Delivery Specialist (Implementation - Travel)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Delivery Specialist (Implementation - Travel) (Travel Technology): Managing complex customer support requests and end-to-end service implementations with an accent on project coordination, service readiness, and customer communication. Focus on coordinating timelines and stakeholders, improving service documentation, and delivering solutions across multiple shifts.
Location: Hybrid in BGC, Taguig, Metro Manila, with 2–3 days per week onsite; flexible availability for morning, mid, and night shifts, including weekends.
Company
develops technology and services for the travel and airline industry.
What you will do
- Provide second-level support for complex customer requests and issues.
- Act as the project point of contact for assigned customer implementations, managing timelines and stakeholder coordination.
- Coordinate end-to-end service readiness, including ordering, go-to-market activities, pricing, and billing.
- Identify professional services opportunities that improve client satisfaction and support revenue growth.
- Deliver functional training and share documentation with internal colleagues.
- Improve the service catalog, standardize documentation templates, and provide effort and timeline estimates.
Requirements
- Bachelor’s degree in IT, computer engineering, or computer science, or equivalent relevant experience.
- Strong knowledge of incident management, problem management, and service request management.
- At least 3 years of experience in content management and security, or 5 years of experience in implementation teams or a similar role.
- Strong analytical, problem-solving, decision-making, time-management, project-management, communication, and customer-service skills.
- Ability to understand the business impact of incidents and adapt to changing customer needs.
- Availability for a hybrid setup in BGC Taguig and multiple shifts, including weekends, is required.
Nice to have
- Experience in the airline or travel industry.
- Exposure to GDS products in a technical support or help desk position.
- IT systems, ITIL Foundation, or SAFe certification.
Culture & Benefits
- Inclusive workplace focused on belonging and fair treatment.
- Equal-opportunity employment for candidates from diverse backgrounds.
- Opportunity to support colleagues through knowledge sharing and internal training.
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