Payment Saves Agent (Fintech)

TL;DR

Payment Saves Agent (Fintech): Managing customer retentions and payment saves for merchants to prevent service cancellations with an accent on objection handling and commercial value communication. Focus on re-engaging inactive accounts, managing contract renewals, and securing long-term partnerships.

Location: In person in Norwich, Norfolk

Salary: £26,436.80 per year + Uncapped commission

Company

A growing fintech company helping thousands of small businesses stay connected and keep trading.

What you will do

• Contact customers who have requested cancellation or are at risk of leaving.
• Provide effective solutions to retain business and handle objections confidently.
• Reconnect with inactive merchants to encourage them to start trading again.
• Manage contract renewals to secure long-term agreements (12–18 months).
• Meet targets related to retention, response times, and customer activity.
• Maintain accurate records of all customer interactions.

Requirements

• Experience in customer service, sales, retention, or account management.
• Strong communication skills and confidence handling difficult conversations.
• Ability to think commercially and make quick decisions in a target-driven environment.
• Confidence using numbers and calculations during live conversations.
• Positive, resilient, and motivated by results.
• Must be based in or able to work in person in Norwich.

Culture & Benefits

• Company pension.
• Free on-site parking.
• Referral programme.
• Opportunities for career progression in retention, sales, or customer success.

Hiring process

• Stage 1: Initial telephone conversation with the Talent Team.
• Stage 2: Face-to-face interview with the Hiring Manager.