Account Executive (Fintech)

TL;DR

Account Executive (Fintech/Payments): Managing and growing a mid-market portfolio of fuel and fleet payment customers to ensure commercial performance and long-term retention with an accent on customer relationship management and identifying growth opportunities. Focus on mitigating attrition risk, leading recovery activities for at-risk accounts, and collaborating across internal teams to deliver seamless customer experiences.

Location: Onsite in Swindon, UK

Company

hirify.global is a global technology organization specializing in commercial payment solutions for fuel, general payables, tolls, and lodging expenses across 80 countries.

What you will do

• Manage and grow a mid-market portfolio of customers, ensuring commercial performance and long-term retention.
• Act as the primary point of contact for customers, owning day-to-day engagement and issue resolution.
• Identify opportunities for account growth through cross-selling, upselling, and increasing product adoption.
• Monitor early warning signs of attrition and lead recovery activities for at-risk accounts.
• Collaborate with Customer Success, Sales, Operations, and Finance teams to enhance the customer experience.
• Analyze customer data and behavior to identify trends, risks, and growth opportunities.

Requirements

• Proven experience in an Account Manager, Customer Success, or client-facing commercial role.
• Demonstrated success managing customer portfolios and meeting volume, revenue, and retention targets.
• Strong understanding of the customer lifecycle, including onboarding, growth, renewal, and recovery.
• Experience using CRM systems and performance reporting tools to track activity and risks.
• Ability to analyze customer data to identify trends and opportunities.
• Must be based in or able to work onsite in Swindon, UK.

Culture & Benefits

• Life insurance (4X) and private healthcare.
• Pension scheme with 5% employer contribution.
• 25 days holiday plus statutory holidays, with options to buy or sell leave.
• Professional development via access to LinkedIn Learning.
• Provision of a dedicated workspace and all necessary company equipment.

Hiring process

• Offers are subject to successful completion of pre-employment screening, including references, identity verification, and background checks.