Senior Engineering Manager (Voice and Video)

TL;DR

Senior Engineering Manager (Voice and Video): Leading the Voice Media team to drive the technical strategy for core media infrastructure with an accent on low-latency and high-throughput systems. Focus on designing a next-generation media processing stack and ensuring global reliability and performance for billions of media streams.

Location: Remote, must be based in Ireland or the UK

Company

Twilio is a global communications platform that empowers businesses and developers to create personalized customer experiences through innovative API solutions.

What you will do

• Lead a team of senior engineers in developing a next-generation media processing stack.
• Drive technical architecture decisions for low-latency, high-throughput media systems.
• Collaborate with product and platform teams to define long-term technical roadmaps.
• Establish engineering excellence through code quality standards and operational reliability.
• Mentor engineers and provide technical guidance on complex media processing challenges.
• Own service performance metrics and reliability targets to ensure continuous improvement.

Requirements

• 5+ years of engineering management experience leading distributed systems teams.
• Deep understanding of Voice/VoIP infrastructure and media handling challenges.
• Strong background in architecting scalable backend services under strict SLOs.
• Expertise in systems design, microservice architecture, and cloud infrastructure.
• Must be based in Ireland or the UK.
• Experience in improving developer velocity using AI tools.

Nice to have

• Experience with SIP, RTP/RTCP, and other communications protocols.
• Familiarity with media codecs, transcoding, and audio processing.
• Proficiency in Rust, Java, C/C++, or platforms like Asterisk and gStreamer.
• Experience building Voice AI products.
• Knowledge of AWS or similar cloud infrastructure.

Culture & Benefits

• Remote-first work environment with a strong culture of global inclusion.
• Competitive pay and a comprehensive retirement savings program.
• Generous time off, including ample parental and wellness leave.
• Healthcare benefits provided (varies by location).
• Occasional travel for project and team in-person meetings to build relationships.