Senior Brands Account Director (SaaS)

TL;DR

Senior Brands Account Director (SaaS): Managing a portfolio of strategic brand customers and nurturing executive-level relationships to drive product adoption and long-term value. Focus on leading renewal strategies, forecasting ARR, and collaborating cross-functionally to optimize the customer journey.

Location: New York (options for working from home)

Salary: $112,000 – $155,000

Company

hirify.global is a leading data collaboration platform focused on consumer privacy, data ethics, and foundational identity.

What you will do

• Build and nurture executive-level relationships with strategic Brand customers, managing portfolios end-to-end.
• Lead renewal strategies, forecasting, and contract negotiations with high rigor.
• Mentor and coach CSMs within the Brands Customer Success team to share best practices.
• Collaborate with Product, Support, Marketing, and Sales to improve the customer journey and experience.
• Drive product adoption and ensure customers realize long-term business value.
• Identify and lead cross-functional initiatives to resolve challenging customer requests.

Requirements

• Must be based in New York.
• 5+ years of experience as a CSM/Account Director (or 8+ years in customer-facing roles with 2 in CS).
• Experience managing accounts with $2M+ in ARR.
• Strong background in Enterprise B2B SaaS, specifically in Media Buying, Measurement, or Identity.
• Proficiency in Salesforce or other CRM software.
• Experience delivering Executive Summaries and QBRs.

Nice to have

• Prior roles across adtech or martech on either the Sales or Buy side (Brand/Agency).
• Familiarity with Clean Room solutions, Measurement, and Collaboration use cases.
• Ability to discuss NPV, IRR, and ROI during C-level conversations.

Culture & Benefits

• 401K matching plan (1:1 match up to 6% of salary).
• Comprehensive medical, dental, vision, life, and disability insurance.
• Flexible paid time off, paid holidays, and paid parental leave.
• Work/life harmony with flexible options for working from home.
• Vibrant team culture featuring in-person and virtual events, game nights, and sports leagues.