Senior Customer Relationship Manager (AdTech)

TL;DR

Senior Customer Relationship Manager (AdTech): Driving revenue growth and retention across high-value agency-led accounts with an accent on long-term client strategy and executive-level relationship management. Focus on navigating complex buying centers, identifying cross-solution expansion opportunities, and implementing strategic retention plans.

Location: Remote (United States)

Salary: $114,900 - $193,000 per year

Company

Global leader in business decisioning data and analytics helping companies worldwide grow, manage risk, and innovate.

What you will do

• Manage top-tier complex accounts autonomously, navigating multiple buying centers and senior leadership.
• Develop and execute long-range account strategies to drive sustainable, multi-dimensional revenue growth.
• Lead executive-level conversations and negotiations to advance partnership priorities.
• Identify growth opportunities through cross-solution expansion, new platform integrations, and strategic pilots.
• Proactively identify accounts at risk of churn and implement effective retention strategies.
• Mentor junior team members to elevate account management standards across the team.

Requirements

• Must be based in the United States.
• Bachelor's degree.
• Minimum 8 years of experience in Corporate/B2B sales or client relationship management.
• Proven experience in digital advertising, audience data, AdTech, or media sales.
• Advanced communication, negotiation, and consultative selling skills.
• Proficiency in Microsoft Office Suite.

Culture & Benefits

• Generous paid time off and up to 16 weeks of 100% paid parental leave.
• Competitive 401k with company matching.
• Comprehensive medical, dental, and vision insurance for employees and dependents.
• Education assistance and extensive training resources.
• Do Good Program featuring paid volunteer days and donation matching.
• Paid sick time for self and family care.