Desk Sales Professional - Renewals (Telecoms)

TL;DR

Desk Sales Professional - Renewals (Telecoms): Managing revenue growth and customer retention for the Mid-Market customer base with an accent on re-signing existing customers and identifying incremental sales opportunities. Focus on developing a qualified sales pipeline for networking and IP connectivity services and optimizing commercial value throughout the sales lifecycle.

Location: Hybrid (Birmingham or Manchester, UK)

Company

BT Business is a B2B powerhouse and leader in secure connectivity and collaboration platforms serving 1.2 million business customers in the UK.

What you will do

• Support Account Managers to retain and re-sign Mid-Market customers, primarily across networking and IP connectivity services.
• Build and progress a qualified sales pipeline to ensure accurate forecasting and achievement of revenue targets.
• Identify value-add opportunities through service upgrades and the wider BT portfolio, including voice, mobile, and IT solutions.
• Manage the end-to-end sales process for assigned opportunities, focusing on commercial viability and margin optimization.
• Collaborate with internal finance, pricing, and specialist teams to support deal development.
• Maintain accurate customer data and pipeline visibility using CRM and sales tools.

Requirements

• Proven experience in a B2B sales environment, specifically in a desk-based or inside sales role.
• Demonstrable track record of delivering against sales and/or retention targets.
• Strong commercial awareness, including pipeline management and forecasting skills.
• Ability to build effective working relationships with internal stakeholders and customers.
• Strong organizational skills to manage multiple priorities across a large customer base.
• Must be based in or be able to commute to Birmingham or Manchester, UK.

Nice to have

• Experience in customer retention, renewals, or customer success roles.
• Exposure to telecoms, connectivity, networking, or IP-based solutions in a sales context.
• Understanding of Mid-Market or SME customer environments.
• Experience working within a matrix sales organization alongside Account Managers.

Culture & Benefits

• 50% on-target bonus.
• Market-leading pension scheme with 10% company contribution.
• 24/7 access to an online private GP for employees and immediate family.
• Comprehensive parental leave (18 weeks full pay, 8 weeks half pay) and up to 2 weeks of paid carers leave.
• Discounts on BT and EE mobile and broadband products.
• Flexible holiday purchase scheme.