Executive Director, Head of External Engagement (Biotech)

TL;DR

Executive Director, Head of External Engagement (Biotech): Leading thought leader liaison and clinical educator teams to enhance relationships with external clients and stakeholders with an accent on strategic liaison and long-term value growth. Focus on developing comprehensive customer engagement strategies, mapping customer journeys, and fostering a customer-centric culture across the organization.

Location: Must be based in Bridgewater, NJ

Salary: $294,483 - $386,511 USD

Company

A global biotechnology company dedicated to developing advanced cell therapies to treat and cure life-threatening diseases.

What you will do

• Lead thought leader liaison and clinical educator teams to drive stakeholder loyalty and a positive experience.
• Develop and execute comprehensive customer engagement strategies aligned with business objectives.
• Collaborate cross-functionally with marketing, sales, and product development to ensure unified messaging.
• Utilize data analytics and customer feedback to identify trends and inform strategic product improvements.
• Advocate for customer needs internally and manage escalated complaints.
• Coordinate external communication strategies, loyalty programs, and industry forums.

Requirements

• B.S. in Business or related field (MBA desirable).
• 10+ years in the pharmaceutical or biotech industry.
• Minimum 5 years of managerial level experience.
• Direct functional leadership in Marketing, Sales, Commercial Operations, or Training & Development.
• Ability to travel 60% of the time.
• Must be based in Bridgewater, NJ.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match that vests fully on day one.
• 8 weeks of paid parental leave after 3 months of employment.
• Generous PTO policy including vacation, personal, sick time, and floating holidays.
• Flexible spending (FSA) and health savings accounts (HSA).
• Additional voluntary benefits including pet, critical illness, and legal assistance insurance.