Customer Service Projects Lead (Project Management)

TL;DR

Customer Service Projects Lead (Project Management): Leading the deployment, adoption, and continuous improvement of tools and technology across a global Order-to-Cash and Customer Service environment with an accent on technology implementation, operational efficiency, and customer experience. Focus on coordinating cross-functional stakeholders, translating complex datasets into actionable insights, and driving global transformation initiatives.

Location: Remote (Brazil)

Company

hirify.global is a global leader in the production and application of specialty chemicals, focused on delivering sustainable solutions for water treatment, process improvement, and hygiene.

What you will do

• Lead regional and global initiatives for tool deployment and performance improvement across OTC and Customer Service processes.
• Manage end-to-end technology projects from diagnosis through execution, tracking progress and ensuring adoption.
• Coordinate between Customer Service, Finance, AR, Commercial, and IT to ensure global alignment and resolve systemic issues.
• Analyze complex datasets to develop KPIs, dashboards, and executive-level presentations for leadership.
• Drive the implementation and full adoption of digital tools including Palantir, Salesforce Case Management, and Five9.
• Support global transformation projects to simplify, standardize, and improve processes and customer experience.

Requirements

• Bachelor’s degree in Business, Finance, Engineering, or a related field.
• 5–8+ years of experience in Order-to-Cash, Customer Service Operations, Finance, or Process Improvement.
• Proven experience leading cross-functional technology deployment and transformation initiatives in a global environment.
• English: Fluent (C1) required.
• Experience with SAP OTC processes or similar ERP systems.

Nice to have

• Master’s degree.
• Proficiency in Spanish.
• Familiarity with AI, automation, and digital tools that improve process efficiency.

Culture & Benefits

• Autonomous work environment with significant challenges and growth opportunities.
• Commitment to diversity, inclusion, and high standards of professional integrity.
• Opportunity to work in a global leadership role within the specialty chemicals industry.