Senior Email Deliverability Consultant (Email Marketing)

Location: Austin, United States; hybrid work

Salary: $99,000–$103,500 per year at the start of employment; expected OTE of $110,000–$145,000 per year, including bonus or commission.

Company

hirify.global is a customer engagement platform that helps brands deliver personalized cross-channel messaging and experiences, including AI-powered decisioning and optimization.

What you will do

• Provide deliverability support, reporting, best practices, and recommendations to customers and internal teams.
• Manage incoming tickets and troubleshoot email deliverability issues.
• Manage a portfolio of customers using paid Deliverability Services Consulting.
• Conduct investigations, audits, and reviews of email sending practices, including blocklists, spam traps, and ISP issues.
• Create IP-warming schedules, monitor progress, and improve customer sending reputation and email performance.
• Contribute to strategic projects that improve processes, products, thought leadership, and customer education.

Requirements

• Three to four years of experience providing email deliverability services at an ESP, agency, or large brand.
• Proficiency in email deliverability concepts and industry best practices.
• Experience identifying and remediating deliverability issues.
• Ability to present technical findings and recommendations in a clear, customer-friendly format.
• Customer management skills and strong collaboration with Customer Success, Technical Support, Sales, and Growth teams.

Culture & Benefits

• Hybrid ways of working with a curated in-office experience.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Retirement and employee stock purchase plans, equity eligibility, and family services including fertility benefits and equal paid parental leave.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.
• Collaborative culture with employee resource groups, community volunteering, and donation matching.

Hiring process

• AI-assisted tools may analyze application materials and support interview scheduling, recording, and note summarization.
• Recruiting teams remain responsible for hiring decisions, with options for manual review or opting out of AI-assisted review depending on location.