Senior Manager, Client Success (Fintech)

TL;DR

Senior Manager, Client Success (Fintech): Leading the SMB and Mid-Market Customer Success organization to drive retention, growth, and operational excellence with an accent on AI-driven workflow optimization and team development. Focus on building scalable operating rhythms, coaching a team of CSMs, and partnering cross-functionally to maximize customer value in a fast-paced startup environment.

Location: Must be based in the U.S.

Salary: $150,000–$170,000 base + equity

Company

hirify.global is a fintech platform reimagining employee benefits by allowing companies to tailor perks and wellness programs to their workforce's unique needs.

What you will do

• Lead, coach, and develop a team of six Customer Success Managers through regular 1:1s and performance management.
• Own team performance metrics including customer retention, renewals, product adoption, and expansion pipeline.
• Establish scalable operating rhythms for account reviews, renewal forecasting, and health monitoring.
• Champion the adoption of AI and automation to eliminate manual work and improve team efficiency.
• Partner with Sales, Product, and Engineering to ensure successful customer transitions and advocate for customer needs.
• Serve as the primary escalation point for SMB and Mid-Market segment relationships.

Requirements

• Must be based in the U.S.
• 7+ years of experience in Customer Success, Account Management, or customer-facing SaaS roles.
• 3+ years of experience managing Customer Success or Account Management teams.
• Proven track record of driving customer retention, renewals, and team performance.
• Demonstrated experience leveraging AI, automation, or workflow tooling to improve productivity.
• Strong analytical skills with experience using customer health metrics to drive decisions.

Nice to have

• Experience leading SMB and Mid-Market Customer Success organizations.
• Previous startup or high-growth company experience.
• Direct experience in the employee benefits space.
• Experience building Customer Success operating models and health scoring.

Culture & Benefits

• 95% coverage of medical, dental, and vision insurance.
• $250 one-time WFH setup stipend.
• $500/year Learning & Development benefit.
• Monthly stipends for wellness, cell phone/internet, and co-working/commuting.
• Flexible PTO policy.
• Regular team onsites throughout the year.