Staff Customer Success Manager (Fintech)

TL;DR

Staff Customer Success Manager (Fintech): Serving as a strategic business partner for major financial services accounts with an accent on driving measurable value, executive relationship building, and long-term account health. Focus on navigating complex stakeholder dynamics, aligning security outcomes with business objectives, and managing high-touch renewals and expansions.

Location: Must be based in the United States

Compensation: Up to $200,000 base salary (plus bonus)

Company

hirify.global provides hardened, secure, and production-ready open source software builds to help organizations build faster and eliminate risk.

What you will do

• Build and maintain trusted relationships with executive sponsors and CISO-level stakeholders.
• Lead business-focused onboarding, success planning, and value delivery milestones.
• Facilitate executive business reviews and strategic planning sessions.
• Identify expansion opportunities and mitigate renewal risks in collaboration with sales.
• Represent the voice of the customer internally to influence product and engineering roadmaps.
• Coordinate with technical support and solutions architects to resolve escalations.

Requirements

• 5+ years of experience in enterprise customer-facing roles, preferably in or adjacent to financial services.
• Demonstrated ability to operate as a strategic business partner and navigate organizational complexity.
• Familiarity with financial services regulatory and compliance drivers such as SOC 2, FedRAMP, or PCI DSS.
• Working knowledge of software supply chain security, vulnerability management, or DevSecOps.
• Strong executive presence and communication skills.
• Must be based in the United States.

Nice to have

• Experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Experience supporting or selling into banks, asset managers, or fintechs.
• Previous early-stage startup experience.

Culture & Benefits

• 100% covered health, dental, and vision insurance for employees and dependents.
• Unlimited PTO and flexible remote-first culture.
• Equity/stock options with a 10-year exercise window.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.
• Monthly stipend for coworking spaces, phone, and internet costs.