Principal Customer Success Manager (Fintech)

TL;DR

Principal Customer Success Manager (Fintech): Owning the success, retention, and expansion of high-profile enterprise accounts with an accent on strategic account planning and building relationships with senior finance stakeholders. Focus on driving product adoption, uncovering expansion opportunities, and delivering executive business reviews to ensure long-term customer advocacy.

Location: Must be based in Vancouver, Canada. Hybrid model requires in-office attendance on Monday, Tuesday, and Thursday.

Salary: $135,000 - $150,000 CAD base + 15% target bonus.

Company

hirify.global is an AI-powered platform for finance automation that simplifies global business operations for over 5,000 companies.

What you will do

• Manage a portfolio of high-profile enterprise accounts, each representing $500K+ in ARR.
• Develop and execute strategic account plans in collaboration with internal account teams.
• Lead discovery sessions to identify customer pain points and align product value with business priorities.
• Identify and qualify upsell and cross-sell opportunities to drive revenue growth.
• Build and maintain trusted relationships with senior executives, including CFOs.
• Present executive business reviews to reinforce value and align on strategic goals.

Requirements

• 10+ years of enterprise account ownership experience in Customer Success or strategic account management.
• Proven track record managing high-ARR customers ($500K+) in SaaS or Fintech.
• Strong strategic account planning skills and experience working in cross-functional account teams.
• Ability to engage and build credibility with senior finance leadership.
• Must be based in Vancouver and able to work in a hybrid model (Mon, Tue, Thu in office).
• Excellent written and verbal communication skills.

Nice to have

• Experience with Gainsight, Salesforce, Zendesk, and PowerBI.
• Bachelor's degree.

Culture & Benefits

• Competitive salary and stock options.
• Matching RRSP and extended health benefits.
• Hybrid work model with subsidized lunch on office days.
• Maternity, Paternity, and Fertility Treatment benefits.
• Phone and internet allowance.
• Inclusive culture with multiple Employee Resource Groups (ERGs).