Growth Customer Success Manager (SaaS)

TL;DR

Growth Customer Success Manager (SaaS): Managing a high-volume portfolio of SMB customers to drive product adoption and expansion with an accent on data-driven outreach and commercial growth. Focus on identifying expansion opportunities, scaling engagement strategies, and leveraging AI tools to maximize customer value.

Location: Must be based in Canada (Ontario) or the USA (New York)

Compensation: CA$80K–CA$110K (Canada) or $85K–$115K (USA)

Company

hirify.global provides developer-focused APIs for email, calendar, and contact management, enabling secure and reliable communication features within applications.

What you will do

• Own the growth strategy for a high-volume SMB portfolio by identifying expansion opportunities.
• Analyze product usage, API health, and lifecycle signals to prioritize proactive outreach.
• Execute scalable, data-driven engagement strategies balancing personalization with automation.
• Partner with customers to increase product adoption and drive meaningful business outcomes.
• Collaborate with Sales and Enterprise CSMs to qualify and transition mature accounts.
• Refine playbooks and customer journeys using AI tools and data-driven insights.

Requirements

• Must be based in Canada (Ontario) or the USA (New York)
• 2-5 years of experience in Customer Success, Account Management, or Sales within B2B SaaS.
• Strong discovery skills with a proactive mindset for identifying commercial opportunities.
• Experience using CRM and Customer Success platforms like HubSpot, Vitally, or Salesforce.
• Comfortable leveraging AI tools like ChatGPT to enhance productivity and research.
• Ability to prioritize work effectively across a large, high-volume customer portfolio.

Culture & Benefits

• Collaborative environment working across Sales, Revenue Operations, and Product teams.
• Focus on professional growth, experimentation, and continuous improvement.
• Opportunity to shape the future of the SMB Customer Success program.
• Investment in modern AI-powered workflows and digital success tools.

Hiring process

• Initial discussion with the Hiring Manager.
• Practical exercise focused on customer prioritization and expansion identification.
• Team and culture interview with stakeholders.
• Final discussion with the Chief Customer Success Officer.