Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing agency partnerships and driving adoption of an AI-powered search visibility platform with an accent on strategic account planning and client education. Focus on translating platform data into actionable insights for marketing agencies and ensuring long-term retention and growth.

Location: Hybrid, Salt Lake City

Salary: $100,000 – $120,000

Company

hirify.global is an AI-first company helping brands and agencies optimize their visibility on generative AI platforms like ChatGPT and Gemini.

What you will do

• Act as the primary point of contact for agency partners to ensure exceptional service and strategic alignment.
• Translate platform data into strategic recommendations to drive visibility and organic growth for clients.
• Guide agency partners through onboarding, education, and adoption journeys to maximize platform value.
• Conduct quarterly business reviews focused on content strategy and AI-discovery performance.
• Equip agency partners with the data and talking points needed to pitch and retain their own clients.
• Apply scalable processes to manage account volume while maintaining high-quality relationships.

Requirements

• 2+ years of experience in customer success or account management within a marketing/creative agency or martech/adtech environment.
• Deep understanding of agency business models, including account structures, retainer dynamics, and margin pressures.
• Strong communication skills with the ability to turn technical insights into persuasive strategic plans.
• Builder mentality with experience defining new processes in early-stage startup or SaaS environments.
• Team-oriented mindset with the ability to collaborate across product, sales, and marketing.

Nice to have

• Experience working in fast-paced, early-stage startup environments.
• Proven track record of driving account expansion and integration into client workflows.

Culture & Benefits

• Comprehensive medical, dental, vision, and life/disability insurance.
• 401(k) retirement plan and financial wellness support.
• Flexible PTO policy and paid parental leave.
• Home office stipend and phone/internet reimbursement.
• L&D budget for professional growth and team offsites.